Aqua-Tots Swim Schools

Images of Aqua-Tots Swim Schools

Opinions

• Samantha Williams

  Dec, 05 2017
  ★ ☆ ☆ ☆ ☆
  When we started coming to Aqua-Tots the experience was fantastic. My daughter had an instructor that was phenomenal and really cared. She than left the school and the next instructor we had was amazing as well. The instructor was so great we decided to upgrade to private lessons with the instructor. Well that was clearly a bad move as for several weeks in a row the instructor did not show up leaving our child with no lesson. Now the school did compensate us for the inconvenience. We are then given a new instructor who was great until she fell into the same routine. One week, two weeks and than the final straw a third week in a row the instructor was a no show. At this point there is a clear issue with instructors showing up to work. We were informed by Alexis at the front desk that the manager would contact us regarding our concerns. Once again one day, two days well 7 days goes by no call from the manager. This location lacks communication on several different areas. Aqua Tots Peoria needs to understand nobody wants free credits, make up classes or a backpack. What we want is for instructors to show up and teach our children. We want instructors to communicate amongst each other so when a new instructor steps in my child is not having to start all over but take off from where they left off. As of today we still have not heard from the manager and that's ok as we have pulled our child from this location. If you don't want consistent instructors this is the place for you however if communication is important I would think twice about this location.

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